Privacy policy
Last updated: September 22, 2026
Thorn Vael operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Thorn Vael is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details: Your name, address, billing address, shipping address, phone number, and email address.
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Financial information: Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
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Account information: Your username, password, security questions, preferences, and settings.
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Transaction information: Items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
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Communications with us: Information you include in communications with us, such as customer support inquiries.
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Device information: Information about your device, browser, or network connection, your IP address, and other unique identifiers.
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Usage information: Information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
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Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
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From our service providers, including when they enable certain technologies or collect or process your personal information on our behalf.
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From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes.
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, including processing payments, fulfilling orders, remembering preferences, sending account-related notifications, arranging shipping, facilitating returns and exchanges, providing customer support, and improving your shopping experience.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email or other permitted methods. You may opt out of promotional communications at any time where applicable.
Security and Fraud Prevention
We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, and protect our Services.
Communicating with You
We use your personal information to provide customer support, respond to your questions, assist with orders, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws, respond to valid legal processes, including requests from law enforcement or government agencies, and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:
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With Shopify, vendors, and other third parties that perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
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With business and marketing partners when necessary to provide marketing services or advertising.
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When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when information is required to ship your order.
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With our affiliates or otherwise within our corporate group, where applicable.
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In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations, or to protect and defend our Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and any rights you may have, please review Shopify's Consumer Privacy Policy.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by Thorn Vael, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of these links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may also not be completely secure while in transit.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
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Right to Access / Know: You may have the right to request access to personal information we hold about you.
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Right to Delete: You may have the right to request that we delete personal information we maintain about you.
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Right to Correct: You may have the right to request correction of inaccurate personal information.
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Right of Portability: You may have the right to receive a copy of your personal information in certain circumstances.
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Right to Opt Out: Depending on where you reside, you may have rights regarding targeted advertising or certain uses of your personal information.
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Managing Communication Preferences: You may opt out of promotional emails using the unsubscribe option included in those emails.
If you reside in the United Kingdom or European Economic Area, you may also have additional rights under applicable privacy laws, including rights relating to objection, restriction of processing, and withdrawal of consent.
You may exercise applicable rights by contacting us using the contact information provided below. We may need to verify your identity before processing certain requests.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact information provided below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country where you live.
If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms where required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website and update the “Last updated” date when changes are made.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Thorn Vael