Shipping policy
Last updated: October 22, 2026
Thorn Vael partners with trusted international shipping providers to deliver orders directly to your door. We proudly offer worldwide shipping.
Order Processing
All orders are subject to payment verification and approval before shipping.
Please allow 2–5 business days for order processing. During busy periods, holidays, or high-demand product launches, processing times may be slightly longer.
Once an order has entered processing, we are unable to guarantee changes, including address modifications. Orders will be shipped only to the address provided at checkout.
You will receive a shipping confirmation email once your order has been dispatched.
For orders containing multiple items, products may arrive separately due to different warehouse or supplier locations.
Shipping Times
After your order has been processed, shipping typically takes 8–11 business days depending on your location.
Location — Estimated Shipping Time
United States — 8–11 Business Days
Canada — 8–11 Business Days
Europe — 8–11 Business Days
Australia & New Zealand — 8–11 Business Days
Rest of World — 8–11 Business Days
Please note that these estimates do not include our processing time.
While we strive to ensure timely delivery, Thorn Vael is not responsible for delays caused by customs processing, severe weather, holidays, carrier disruptions, labor disputes, or other circumstances beyond our control.
Tracking
All orders include tracking information.
Once your order has shipped, you will receive an email containing your tracking number. Tracking updates may take several days to appear in the carrier's system.
If you have not received tracking information within 5 business days after placing your order, please contact us.
Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs, unless otherwise stated at checkout.
Customs policies vary by country, and we recommend contacting your local customs office for additional information.
Lost, Stolen, or Damaged Packages
If your package is marked as delivered but you have not received it, please check with household members, neighbours, and your local delivery provider.
If your package is lost or damaged in transit, please contact Thorn Vael customer support for assistance.
For items that arrive damaged or defective, please refer to our Refund Policy and contact us within the required timeframe.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Incorrect Shipping Address
Customers are responsible for ensuring that all shipping information is accurate before placing an order.
Because orders are processed quickly, we cannot guarantee address changes after an order has been submitted.
If an incorrect address is provided and the order has already been shipped, Thorn Vael cannot guarantee delivery to the correct address or recovery of the package.
Contact Us
If you have any questions regarding shipping, please contact us:
Thorn Vael
Email: thornvael@outlook.com
We are always happy to assist and appreciate your feedback.